Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at amirsdiamonds@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at amirsdiamonds@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We hope that you are happy with your Amir A Diamonds pieces, but if for any reason you are not satisfied with your order, we gladly accept returns on full-price items (not pertaining to custom and made to order items) from web sales for a full refund within 30 days of receipt. Only unworn jewelry is eligible to be returned for a full refund up to 30 days from the delivery date if there is verified manufacturing defects associated with them. Returns are only accepted on unaltered items shipped within the U.S. and must be returned in their original packaging. We cannot accept returns on orders purchased on promotion and/or with a discount code. All items that are engraved or monogrammed are not eligible for a return at any time and are final sale. All returned items must be shipped via FedEx or UPS and insured in their complete original packaging with its original tags attached and protective packaging. A copy of the Amir A Diamonds receipt must accompany returns. Refunds will not be issued on original shipping charges.
Unfortunately, we cannot accept returns on sale items or gift cards.
Custom Orders
Placing a custom order holds a commitment to the item purchased. All custom pieces are final sale, hence, they are non-returnable, non-exchangeable, and non-refundable from the time the order is placed. Custom orders may be cancelled within 24 hours of being placed. The friendly and knowledgeable team at Amir A Diamonds is happy to answer any questions about custom orders to existing items in stock.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at amirsdiamonds@gmail.com.