Need help?
Frequently Asked Questions
Yes. We offer carefully selected natural and lab-grown diamonds. Both are real diamondsβlab-grown are created in controlled environments and offer excellent value, while natural stones are formed over millions of years in the earth. Weβre happy to walk you through the pros and cons of each.
Most of our center stones are accompanied by grading reports from leading laboratories (such as GIA or IGI), detailing cut, color, clarity, and carat weight. Weβll always tell you which certification applies to the stone youβre considering and review the report with you.
Absolutely. We specialize in bespoke designs. Share your inspirationβphotos, sketches, or ideasβand weβll collaborate on the design, select the diamond, and present you with a 3D rendering or detailed design for approval before production.
Lead times vary by design, but most custom pieces are completed within 3β6 weeks from final design approval and deposit. If you have a specific date in mind (proposal, event, etc.), let us know and weβll advise on realistic timing.
Yes. We provide ring resizing on most designs and offer ongoing cleaning, inspection, and maintenance services. During inspections, we check prongs, stones, and settings to help keep your jewelry secure and looking its best.
You can browse and purchase select styles online. For custom designs, larger purchases, or if you prefer a more guided experience, we recommend booking an in-person or virtual appointment so we can review options and answer questions in detail.
Yes. All shipments are discreetly packaged, fully insured, and typically require an adult signature upon delivery for security. Tracking information is provided once your order ships.
Our prices reflect the quality of the diamond (4Cs), craftsmanship of the setting, and metal chosen. During your consultation, weβll show you side-by-side options in different grades and explain how each factor affects both appearance and price so you can choose confidently within your budget.
In many cases, yes. We can evaluate your existing diamond or heirloom piece and discuss resetting, redesigning, or incorporating it into a new design. Our jewelers will first inspect the stone and metal to ensure theyβre suitable for the new setting.
We recommend removing jewelry during heavy activity, storing pieces separately to avoid scratching, and cleaning regularly with a soft brush, mild soap, and warm water. Periodic professional cleaning and inspection are the best way to maintain long-term beauty and security.
Depending on the purchase amount and design, you can finance your jewelry through Affirm at checkout or, for select custom pieces, use a staged payment schedule (for example, a deposit at design approval and the balance at completion). Our team can walk you through Affirmβs options and help you choose a payment plan that fits your needs.
